Retail

How to Build A Customer Service Culture with A ‘Default Of Yes!’

As Hospitality experts and consultants, we can usually walk into a business and tell whether your team has a culture of just saying yes, or not.  If your café, restaurant or retail store does, it makes the rest of customer experience smoother, more effective and ultimately more sustainable through challenging times. All great hospitality companies

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How to Clean your Workplace and Workstation to Prevent the Spread of Coronavirus/COVID-19

­­How to Clean your workplace to Prevent the Spread of COVID-19/Coronavirus Do you know how to clean your workplace, phone and IT equipment properly, so it doesn’t inadvertently spread COVID-19 throughout your office? It’s not as hard as it may seem.   For workplaces Employers and employees have a role to play in reducing the

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Winning Back and Attracting More Customers After the Pandemic

Winning Back and Attracting More Customers After the Pandemic! Bring more visitors to your business and re-open with Excellence after COVID-19! Increase your revenue and profits Create a unique package The key to attracting more customers during a downturn or recession is the ability to meet your customer where they are at and to be

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