Coaching

How to Stave-Off Inflation in 2024!

As a hospitality business owner or manager, inflation can be a major concern. It affects the cost of goods, wages, and other expenses, and can ultimately impact your bottom line. In 2024, the hospitality industry is facing unprecedented levels of inflation due to global economic changes and supply chain disruptions. However, with the right strategies, […]

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4 QUICK AND EASY WAYS TO ELEVATE YOUR RESTAURANT OR CAFE BUSINESS FROM GOOD TO GREAT!

In particular, the initial state of the company’s sales and operations planning capabilities limited their ability to account for demand variability or raw material lead times in production and distribution. Improve sales and operations and production planning.

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How to Retain your Top Talent in the Competitive Hospitality Industry in 2021

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Retention Strategies in the Hospitality Industry The COVID-19 Pandemic has greatly influenced many aspects of our everyday lives, including our daily work habits and routines.  Many businesses in the hospitality industry have been experiencing ongoing employee retention issues since the start of the pandemic.  This combined with low applications coming in, hospitality professionals leaving

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How to Hold your Team Accountable and Be a Great Leader

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] Are you a LEADER or just a FRIEND to the people on your team? If you are struggling to grow your team and creating other leaders, here’s the truth… You’re probably choosing your relationships over leadership. I call it the ROADBLOCK! The relationships you have with your team, get in the way of

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How to Build A Customer Service Culture with A ‘Default Of Yes!’

As Hospitality experts and consultants, we can usually walk into a business and tell whether your team has a culture of just saying yes, or not.  If your café, restaurant or retail store does, it makes the rest of customer experience smoother, more effective and ultimately more sustainable through challenging times. All great hospitality companies

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