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What are KPI’s and Which Ones Should you Be Tracking in your Hospitality Business

Bakery, Brewery, Cafe, Restaurant, Retail /

As a business owner in the food and beverage industry, including cafes, restaurants, breweries, and retail/grocery stores, you must gain a comprehensive insight into how your establishment is performing to make strategic decisions that lead to growth and prosperity.  Key Performance Indicators (KPIs) hold significant importance in evaluating your business’s performance, enabling you to monitor […]

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Crafting an Effective Customer Recovery Policy for Exceptional Service

Bakery, Brewery, Cafe, Restaurant /

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Crafting an Effective Customer Recovery Policy for Exceptional Service Customer service is a cornerstone of any successful business, and a well-crafted customer recovery policy can make or break your brand’s reputation. Failing to properly train your team to handle difficult situations, returns, and complaints can lead to customer dissatisfaction and potential damage to

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Why 90% of Menus Fail: The Profit-Boosting Secret Every Cafe, Restaurant, and Bakery Needs to Master!

Bakery, Brewery, Cafe, Restaurant, Retail /

Why 90% of Menus Fail: The Profit-Boosting Secret Every Cafe, Restaurant, and Bakery Needs to Master! Running a successful cafe, restaurant, or bakery isn’t just about serving mouthwatering food—it’s about crafting a menu that fuels your profits. Yet, shockingly, 90% of businesses fall short in this critical area. If your menu isn’t strategically designed to

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Six Easy Ways to Increase Profits in your Restaurant or Café

Cafe, Restaurant /

Six Ways to Increase Restaurant or Café Profits in 2024 As the foodservice industry continues to adapt to changing times, it’s important to find new ways to increase profits. Implementing the following six strategies can help your business maximize profits and minimize costs in 2024. Right Product, Right Place, Right Price Pricing your menu items

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Why SYSTEMS Are the Key to Improving your Hospitality Business

Bakery, Cafe, Restaurant /

As a business owner in the hospitality industry, you know that providing excellent service to your customers is essential. However, as your business grows, it becomes more challenging to maintain consistency in your operations. This is where implementing systems comes into play. In this article, we will discuss the ten reasons why systems are the

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How to Hold your Team Accountable and Be a Great Leader

Bakery, Brewery, Cafe, Restaurant /

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Are you a leader or just a friend to the people on your team? It’s a question that many leaders struggle with when it comes to growing their team and creating other leaders. The truth is, choosing your relationships over leadership can create a roadblock that prevents you from reaching your goals. In

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