September 2024

What are KPI’s and Which Ones Should you Be Tracking in your Hospitality Business

As a business owner in the food and beverage industry, including cafes, restaurants, breweries, and retail/grocery stores, you must gain a comprehensive insight into how your establishment is performing to make strategic decisions that lead to growth and prosperity.  Key Performance Indicators (KPIs) hold significant importance in evaluating your business’s performance, enabling you to monitor […]

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Crafting an Effective Customer Recovery Policy for Exceptional Service

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Crafting an Effective Customer Recovery Policy for Exceptional Service Customer service is a cornerstone of any successful business, and a well-crafted customer recovery policy can make or break your brand’s reputation. Failing to properly train your team to handle difficult situations, returns, and complaints can lead to customer dissatisfaction and potential damage to

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