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Customer Service

Crafting an Effective Customer Recovery Policy for Exceptional Service

Bakery, Brewery, Cafe, Restaurant /

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Crafting an Effective Customer Recovery Policy for Exceptional Service Customer service is a cornerstone of any successful business, and a well-crafted customer recovery policy can make or break your brand’s reputation. Failing to properly train your team to handle difficult situations, returns, and complaints can lead to customer dissatisfaction and potential damage to […]

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4 Key Times When You Need to Hire a Restaurant or Café Consultant – 2024 Edition

Cafe, Restaurant /

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Hiring a consultant for your café or restaurant can be one of the best decisions you make for your business. Consultants bring a fresh perspective, specialized skills, and years of experience to help you navigate critical operational problems, and help your business reach new levels of growth and profitability. With their objective approach, consultants

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9 Quick and Easy Techniques to Improve your Customers’ Experience

Cafe, Grocery, Restaurant, Retail /

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] 9 Quick and Easy Techniques to Improve your Business’s Customer Experience Below are some quick and easy ways to improve the customer service in your business. Whether over the phone or in person, great customer service draws clients back to your business for repeated visits, and if done exceptionally well, can have your

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How to Build A Customer Service Culture with A ‘Default Of Yes!’

Cafe, Restaurant, Retail /

As Hospitality experts and consultants, we can usually walk into a business and tell whether your team has a culture of just saying yes, or not.  If your café, restaurant or retail store does, it makes the rest of customer experience smoother, more effective and ultimately more sustainable through challenging times. All great hospitality companies

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Winning Back and Attracting More Customers After the Pandemic

Cafe, Restaurant, Retail /

Winning Back and Attracting More Customers After the Pandemic! Bring more visitors to your business and re-open with Excellence after COVID-19! Increase your revenue and profits Create a unique package The key to attracting more customers during a downturn or recession is the ability to meet your customer where they are at and to be

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Adjusting your Hospitality Business to Meet the Needs of Customers During the CoronaVirus/Covid-19 Crisis (Part #1)

Cafe, Restaurant /

In particular, the initial state of the company’s sales and operations planning capabilities limited their ability to account for demand variability or raw material lead times in production and distribution. Improve sales and operations and production planning.

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5 Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic

Cafe, Restaurant /

Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic For hospitality businesses in Canada, this is a very tough time.  Most by now have closed for dine-in and are only offering drive thru, take-out and/or delivery.  Sales are being lost by the hour and now more than ever

5 Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic Read More »

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