#hospitality

How to Best Leverage Third-party Delivery Services to Turn a Profit in Your Restaurant

Optimizing Third-Party Delivery Services for Profitability in Your Vancouver Hospitality Business To ensure profitability and survival during these challenging times, it is crucial for hospitality businesses to leverage pick-up and delivery services effectively. The Impact of Online Orders on Restaurants During the pandemic, many restaurants experienced a substantial increase of at least 50% in online […]

How to Best Leverage Third-party Delivery Services to Turn a Profit in Your Restaurant Read More »

How to Build A Customer Service Culture with A ‘Default Of Yes!’

As Hospitality experts and consultants, we can usually walk into a business and tell whether your team has a culture of just saying yes, or not.  If your café, restaurant or retail store does, it makes the rest of customer experience smoother, more effective and ultimately more sustainable through challenging times. All great hospitality companies

How to Build A Customer Service Culture with A ‘Default Of Yes!’ Read More »

Adjusting your Hospitality Business to Meet the Needs of Customers During the CoronaVirus/Covid-19 Crisis (Part #1)

In particular, the initial state of the company’s sales and operations planning capabilities limited their ability to account for demand variability or raw material lead times in production and distribution. Improve sales and operations and production planning.

Adjusting your Hospitality Business to Meet the Needs of Customers During the CoronaVirus/Covid-19 Crisis (Part #1) Read More »

5 Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic

Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic For hospitality businesses in Canada, this is a very tough time.  Most by now have closed for dine-in and are only offering drive thru, take-out and/or delivery.  Sales are being lost by the hour and now more than ever

5 Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic Read More »